How we do what we do
Chhoti Si Asha’s endeavor is not just to help build economic livelihoods, but also the self-empowerment of everyone who comes together as part of this journey. Our endeavour is not just to work towards a material end goal, but to use this ‘coming together’ to cultivate self-awareness and a greater spirit of camaraderie.
Coming of this ethos, our aspiration is to work with the community, as opposed to work for them – and we try therefore to do everything with love, acceptance and collective participation.
Here are some of the ways we work with the community –
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Our roadmap is shaped by the needs of the community we work with and they play a leading role in the inception of various social programs. In the past, Hamara Bank and Badlaav were incepted by community members based on needs identified by them. In recent years, the community working together incepted a computer training program for adolescents as also a mentorship program called Ek aur Ek.
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In Ek aur Ek mentorship program, about 15-20 adolescent youths (age 16 and above) living in village colonies were connected with the larger community of Chandigarh, for a one-on-one mentorship related to helping them make better career choices.
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We try to leverage the craft skill-set that community women already have (such as stitching, knitting, crochet, sujha work, panja dari, weaving etc). Using such skill sets, we design and create contemporary products.
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We put significant focus on delivering high-quality merchandise. As part of the training process, women from the community visit high end craft stores such as FabIndia to understand the market quality metrics.
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We lay emphasis on furthering life skills of the community we work with. We hold programs on subjects such as conflict management, team work and community leadership. We encourage members to support each other’s journey, operate with fairness and make positive contribution to one’s community.
- We encourage transparency at work, including sharing cost and price details related to the work orders we receive.
- We believe in empowering people we work with. Today, the core team of Stitch-a-Living program comprises of women from the local community, who have been working with the program for a few years. These members entirely manage the day-to-day functioning of the workshop and train new team members.
- Aside of livelihood programs, we also emphasize on "having a good time" and celebrate festivals, birthdays and important milestones with much gusto!
How we do what we do
HOW MANY DAYS WILL IT TAKE FOR YOU TO DISPATCH MY ORDER?
Once the order is successfully placed with us, depending on your order category we will dispatch your order within a timeline of 10-15 days on the shipping address mentioned during your order check-out. In case of any delay, an email mentioning the estimated time will be sent to you on your email ID.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all payment gateways including Credit cards, Debit Cards, Wallets, UPI and Net banking. We do not accept Cash On Delivery (COD).
DO YOU OFFER EXCHANGES ON ORDERS?
Yes, we do offer exchange on orders placed with us both online and in-store. We can exchange the item for a different size or with any other item for the same cart value or more provided you get back to us within 3 days of you receiving the products. Thereafter, we will process the exchange in 7-10 business days after receiving back the initially ordered products from your end. Or, we can generate coupons worth the value of the returned product. You can use it within 6 months in one go.
THERE IS AN ISSUE WITH MY ORDER, HOW SHOULD I RAISE MY CONCERNS?
You can reach out to our customer care at +91 70095 44354 on WhatsApp and on call. You can also send your enquiry at info@chhotisiasha.org
HOW DO I KNOW IF MY ORDER IS PLACED SUCCESSFULLY?
You will receive an order confirmation mail on your registered email ID provided to us at the payment check-out section right after the payment has been made. Or you can call our customer service number in case of any issues with delay in order confirmation.
DO YOU OFFER IN-STORE PICK UP FOR ONLINE ORDERS?
Yes, we do offer in-store pick-up for our online orders. You can contact us at info@chhotisiasha.org to initiate the process to coordinate for the same or call us at +91 70095 44354.
I NEED SPECIFIC PRODUCT DETAILS, WHOM SHOULD I CONTACT?
All the details are mentioned on our website. If you still have any queries, you can reach out to us at +91 70095 44354 on Whatsapp and on call. You can also send your enquiry at info@chhotisiasha.org
CAN I MODIFY MY PRODUCTS (SIZE/FIT/COLOR) IN MY ORDER AFTER IT HAS BEEN PLACED?
You can reach out to us within 24 hours of placing the order at +91 70095 44354 on WhatsApp and on call. You can also send your enquiry at info@chhotisiasha.org
I have more questions!
If we haven’t covered your concern yet, do reach out to us at info@chhotisiasha.com
If you have any purchase-related queries, you can WhatsApp at +91 70095 44354. Our sales team will solve your query as soon as possible. It will be our pleasure to assist you on your purchase.